Inbound BPO from Brazil
Taking good care of top ranked brands
Your Nearshore Partner for Premium CX
Home Agent is Brazil’s first fully remote customer experience company — combining human talent, cutting-edge technology, and a purpose-driven culture to deliver world-class CX solutions for international brands.
Scale your customer operations with a trusted nearshore partner that blends empathy, efficiency, and innovation.
Why Outsource to Brazil?
Key advantages
- Large pool of multilingual professionals (English, Spanish, Portuguese, Italian, Japanese, Korean, and others)
- Strong cultural alignment with North American markets
- Overlapping working hours with U.S. Eastern & Central time zones
- 40–60% lower total cost of operation compared to onshore providers
- Proven expertise in remote operations and digital CX platforms
With its mix of human warmth, adaptability, and professionalism, Brazil is your ideal nearshore destination.
Why Choose Home Agent
Founded in 2011 — nearly a decade before remote work became the norm — Home Agent is the pioneer of 100% remote CX operations in Brazil.
We deliver premium, flexible, and data-driven BPO solutions trusted by global companies.
Our Differentiators:
Over 15 years leading fully remote operations in Brazil.
80% of agents hold university degrees and receive ongoing training.
Smart automation for routine tasks, empathy for complex interactions.
Real-time dashboards and BI to optimize performance.
Sustainable operations with measurable environmental and social impact.
Featured byISG Provider Lens™, Best Performance Awards, and PEGN 100 Startups to Watch.
With Home Agent, your brand’s voice is in good hands — everywhere.
Let’s Talk
Ready to scale your customer experience operation with a trusted nearshore partner?
How We Operate
- With our CX Genius AI factory, our customers have access to the most up-to-date AI tools in order to transform their CX operations with more productivity, and human in the loop whenever is needed.
- ISO-level data protection and encrypted connections.
- Proprietary Remote controlling and monitoring technology that is widely used by several industries, including financial services
- Quickly expand or reduce your team as business needs evolve.
- Continuous KPI tracking and quality control.
- Seamless integration across all customer touchpoints.
- Industry-leading SLA adherence and customer satisfaction.
Our CX Capabilities
We cover the entire customer journey with excellence and flexibility:
Customer Service & Support
Omnichannel solutions via voice, chat, social media, WhatsApp, email, and bots — always consistent, always human.
Sales & Retention
Data-driven, empathetic approaches that convert new customers and strengthen long-term relationships.
Back Office & Technical Support
Skilled remote teams ensuring agility, accuracy, and seamless customer experience.
Collections & Recovery
Ethical, effective, and humanized credit recovery that protects your brand’s reputation.
AI & BI Integration
Intelligent automation and analytics to boost efficiency and personalize every customer interaction.
Sustainability and Social Impact
Home Agent was born with a purpose — to make work more human, flexible, and sustainable.
Our 100% remote model:
Avoids CO₂ emissions by over 300 tons annually
Returns 60,000+ days of life to employees who no longer commute
Creates job opportunities for people in vulnerable situations
Promotes gender inclusion and diversity across all operations
We don’t just transform customer experiences — we transform lives.
Recognized by Global Institutions
Global recognition for innovation, impact, and excellence in customer experience.
Tell us a bit about your company for a better quote.
Your brand's voice, in good hands
100% home-office-based Contact Center with highly qualified professionals
